News and reports

The Accessible Information Standard gives disabled people and people with sensory loss the right to get healthcare information they can understand and communications support if needed.

We called all GP practices to see if they have made it easier (since our last report in December 2021) for people to book appointments and access services.

Working as part of the Black Country Healthwatch Partnership, we investigated children's experiences of mental health care to inform the future look and feel of services.

Find out in our Annual Report how your feedback helped local NHS and social care services improve care last year.

Find out what Healthwatch England plans to do to put equalities, diversity and inclusion at the heart of Healthwatch.

Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

We called all GP practices in Wolverhampton to understand the public's experience of booking appointments and accessing care.

The experiences of people who were more likely to be digitally excluded when accessing primary care during the COVID-19 pandemic.

In this Annual Report we share our key challenges and successes, how we responded to COVID-19 and continued to gather the views of the public during the pandemic.

Healthwatch England explored vaccine confidence amongst people from African, Bangladeshi, Caribbean, and Pakistani backgrounds to understand the barriers to vaccination and to make sure key lessons are taken forward for future public health campaigns.

We asked local people and communities about their experience of COVID-19 and how this affected their health and wellbeing.

Drawing on almost 200,000 people's experiences from across England, this report looks at how the pandemic has changed the way people access their GP and how this affected their experience of care.