Enter and View: Fracture and Orthopaedic Clinic, New Cross Hospital

This was an unannounced Enter and View visit which was conducted in response to intelligence received by Healthwatch Wolverhampton on the quality of care received within the Fracture and Orthopaedic Clinic's Outpatients Department.

Summary of Findings

The Outpatients Department was very busy with clinics in operation. We were informed the clinic was being refurbished with a special waiting room for children. We fed back that some of the patients spoken to had being waiting for over thirty minutes, and during the point of observation the Authorised Representatives had not seen a member of staff attend to the patients informing of the delay.

The Authorised Representatives recommendations arising from the visit:
To give information to staff, patients and members of the public, we suggest introducing clinic displays and waiting room signs. Once the department is refurbished to install a TV for patient engagement.

This report was produced by the previous Healthwatch Wolverhampton service provider, Engaging Communities Solutions CIC.