Enter and View: Probert Court Nursing Home

This was a semi-announced Enter and View visit which was conducted in response to feedback and intelligence Healthwatch Wolverhampton had received from residents and other agencies. Our previous Enter and View visit was in March 2017, so this was an opportunity to revisit. It was a joint visit arranged with Wolverhampton Clinical Commissioning Group (CCG).

Note: This service is no longer part of the provider's registration with CQC.

Summary of Findings

Prior to the visit, we liaised with Wolverhampton CCG, and agreed that this would be a joint visit with each organisation having a different focus. During the Enter and View visit, Authorised Representative meet with the manager as well as representatives from the CCG to discuss the nature of the visit and clarify Healthwatch’s focus. This was the service users experience and their family’s observations. Authorised Representatives engaged with several residents as well as their family members to better understand what the service experience was like.

This report was produced by the previous Healthwatch Wolverhampton service provider, Engaging Communities Solutions CIC.