Enter and View: The Sycamores Nursing Home

This was an unannounced Enter and View visit and conducted due to feedback Healthwatch Wolverhampton received from a family member of a past resident. This visit was to observe the delivery of care and gain an understanding of resident’s experience.

Summary of Findings

Overall, we felt this was a positive visit with some areas which demonstrated the homes willingness to provide safe and dignified space for its residents while also ensuring that the building is one which is stimulating. The efforts that had been made to make the building a homely as possible impressed the Authorised Representatives, it’s clear that the home wanted its residents to feel as comfortable as possible. The staff’s passion was clear, and they understood communication being key for both caring for residents and working together as a team.

However, there seemed to be a lack of response to the call assistance button, a limited understanding of some processes and a lack of urgency when there was an emergency. The level of care in that respect felt mixed, with some great work being done but also demonstrated some potential weaknesses in other areas.

This report was produced by the previous Healthwatch Wolverhampton service provider, Engaging Communities Solutions CIC.