Enter and View: Anville Court Care Home

This was an unannounced Enter and View visit. Healthwatch Wolverhampton received intelligence from our advocacy service, regarding the treatment of residents by staff and the level of care received day-to-day and during national celebrations or interests such as the World Cup. Anville Court has recently transferred the management from Bupa Care to Capital Care Group within the last 12 months.

Summary of Findings

Authorised Representatives made the following recommendations:

1. Identify visitors to the home, eg visitor’s badge.
2. Entrances to the home should be kept locked and visitors should buzz to gain entry.
3. Resident bathrooms should not be used for storage even temporarily. Dedicated storage should be arranged.
4. Implementation of more hand sanitisers around the home that are clearly visible.
5. Handrails to be decorated in contrast to the walls to aid residents.
6. Clear signage around the home for new residents, those with dementia, and visitors.
7. Clutter free corridors and doorways.
8. Call buttons to be accessible at all times.
9. Ensure when national celebrations take place, staff include the residents and ensure residents who don’t want to be involved, their care is not compromised.
10. Residents to be included in their care plans.
11. Involve the residents and relatives in the design of the newsletter etc.
12. Inform residents when staff leave/join, and any other changes to the home.
13. Notice board identifying staff members and role.
14. Implement a “You Said We Did” to communicate back to residents and relatives following any feedback.

This report was produced by the previous Healthwatch Wolverhampton service provider, Engaging Communities Solutions CIC.