Enter and View: Highcroft Hall Care Home

The visit on 24th July 2019 was semi-announced and was undertaken to promote resident involvement and voice, as well as to gain insight in to changes implemented by the new manager of the above. Healthwatch Wolverhampton did attempt to make an unannounced visit on the 12th June 2019 but due to unforeseen circumstances in the home, Healthwatch chose to withdraw from the visit and arranged to come back.

Summary of Findings

The visit to Highcroft Hall Care Home was mixed. Healthwatch Wolverhampton Authorised Representatives engaged with staff and residents of the home. The home actively sought the views of the residents through different means and this has been reflected in the report, however residents did raise issues around staffing, food choices and activities available.

Recommendations were made around the above in addition to; resident meetings, maintenance and translators.

This report was produced by the previous Healthwatch Wolverhampton service provider, Engaging Communities Solutions CIC.