Enter and View: Anville Court Care Home

The visit was part of Healthwatch Wolverhampton’s quality monitoring. Anville Court was made aware that there would be a visit by Healthwatch, but no specific date was given.

Key findings

Our overall impression of the home is positive. The home and staff
members are all very welcoming. We commend the staff on their approach
to providing person-centred care to residents.

• The manager was particularly welcoming and made herself available for the duration of the visit while also attending to residents’ needs.
• The environment of the home was bright and clean with appropriate decorations. The corridors and communal spaces were very spacious, although some manual handling equipment, such as hoists were crowding one or two areas. The home was undergoing some refurbishments concerning electrical systems.
• Staff morale seemed to be quite high, with members of staff expressing that they are content with their employment and receive adequate training. Staff were very happy to speak with us.
• Interactions between staff and residents were observed to be meaningful and person-centred.
• There are two activity co-ordinators in post who have a schedule of activities planned for residents. However, these are not currently displayed on a notice board to encourage others to take part. Residents have been involved in the decision-making process for the activities that take place. The issue identified on the day of our visit was the lack of appropriate activities for residents with capacity as there was a schedule of activities planned for residents, but these were limited to those with dementia.