News and reports

Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

From 31 October 2023, GP surgeries must give patients online access to their new health record entries. Find out what information is in your record and how to access it.

Access to care is the main concern people have shared with Healthwatch in the past year. A new report by Healthwatch England looking at health and social care from the patients' perspective has warned that we risk "a two-tier health and care system" unless the NHS takes faster action to tackle access issues.

Diabetes UK estimates that five million people in the UK are living with diabetes, with 850,000 of them not yet diagnosed.

NHS social prescribing link workers can connect you to the right community groups and services to help support you.

Our report following a visit to the Primrose Hill Nursing Home in the Bushbury area of Wolverhampton. Split over three floors for up to 50 residents, it comprises three units, each designed to provide specialist care and support for those people living dementia, complex nursing needs and those people requiring end of life care and support.

We are asking people to share their experience of using GP websites to book appointments, to help improve access to GP services in the city.

The usual processes the NHS follows to discharge you from hospital have changed since the start of the coronavirus pandemic. Here’s what you can expect when it’s time to leave hospital.

With more than thirty recognised symptoms of menopause and growing awareness of the impact on day-to-day life, it can help to know what to look out for and what support is available.

Cervical cancer screenings save at least 2,000 lives every year in the UK. Here's what you should expect from your smear test and why these screenings are important.

Autism affects people in different ways. It can bring strengths and challenges that can affect how comfortable, healthy, and happy you feel. Here's what you should expect from an autism assessment, diagnosis and getting the proper support.

How can I get the most out of my next visit to the dentist? Take a look at our tips to help you prepare for your appointment and make sure you understand your treatment and how much it will cost.