Enter and View: Bentley Court Care Home

This was a semi-announced Enter and View visit which was conducted in response to intelligence received from Healthwatch Wolverhampton stakeholders. Healthwatch Wolverhampton also undertook a visit to Bentley Court Care Home in August 2018 where 32 recommendations were made, so this was an opportunity to revisit.

Summary of Findings

Authorised Representatives were very impressed with the change the home had gone under since our last visit. Clear progress has been made to the quality of the home as well as the quality of care. Both residents and relatives felt heavily involved in the care received. Staff actively communicate with both residents and relatives and an obvious sense of community was felt by the Authorised Representatives on the visit.

This report was produced by the previous Healthwatch Wolverhampton service provider, Engaging Communities Solutions CIC.